In case if you have received wrong product instead of the one what you had ordered, please contact us, we will dispatch & deliver the right product & our courier partner will collect the wrong product which has been delivered to you. This whole process wonâ€™t incur any charges, we consider it as part our extended customer service. Kindly make sure the wrong product delivered should in exactly the same condition as it was when it was received by you. If you fail to maintain the condition stated above, it will be considered as sold & you will have to pay for both product instead of the one you had ordered.
In following cases/situations you will be eligible for 100% refund of the payment made:-
- If your ordered product is not delivered at all even in maximum 10 days of time.
- In this case if you have been delivered wrong item or the item which has been delivered to the registered shipping address is spoiled and no more usable.
If you are eligible for refund as per the policy, we will refund you 100% money back without any questions, once our quality check personnel passes your claim, after checking it.
Refund process from our side takes maximum 24 hours, any further delay would be solely card issuer bankâ€™s responsibility.
Kindly contact our customer care via email, to claim a refund.
If you think you have ordered a wrong item, if you request us within 12hrs of the time of purchase. We will not ship the item and we will refund 100% money back. After 12hrs of purchase if you fail to send order cancellation email, you will be not be eligible for the return policy, since the product might have been shipped by the time. When you cancel the order, make sure you submit a proper reason, without proper reason for cancellation, we will not be able to accept it. We make every bespoke products after we get the order; cancelling any order will affect us & so expect your co-operation in this regard. Refund will be processed from our side in maximum 24 hours as mentioned earlier.
Have any more queries?
Please feel free to contact us at firstname.lastname@example.org (Between 10am to 6pm every email will be replied in maximum 24hrs)